5 Mistakes Realtors Often Make

“To be successful in real estate, you must always and consistently put your clients’ best interests first.  When you do, your personal needs will be realized beyond your greatest expectations” – Anthony Hitt

 


 As Realtors with a combined 50 years of experience, Myles and I are constantly amazed at the stories clients share with us about past real estate experiences.  We thought that we would share with you the 5 most common complaints that buyers and sellers have when it comes to dealing with “the dreaded house pimps”.

1.  Poor Communication – We actually started this article after meeting with a new client.  She told me about having her home listed previously with another agent.  Once the Realtor listed her home, the home owner did not even hear from her agent for 5 weeks!  No calls. No emails – nothing.  She called him up and asked him to meet to discuss her concerns, and he told her that he “was a busy man” and could make a quick meeting with her at Tim Hortons.  Off to the quintessential “Canadian coffee watering hole” she went with promises of feedback, update and details as to why her home had not sold.  What she got was a handwritten chicken-scratch of illegible notes on a Tim Horton’s napkin!

2.  Trying to “Upsell” Buyers – A lot of real estate “reality shows” (depicting a couple that view 3 homes and decide upon 1 in under 30 minutes) portray a Realtor who will take the clients through a few homes in their budget and then attempt to “upsell” the clients to a more expensive home that exceeds their budget.  This is beyond irritating for Myles and I to watch on tv, but also when we see this in practice by inexperienced Realtors.  We encourage our clients to live within their means, and often times, buying a home that is a little less than you expected, will allow for you to have a contingency fund in place for the costs of home ownership that sometimes we do not plan for.

When we have a home listed, it can be very discouraging for a seller to receive feedback that the buyers loved their home, but it exceeded their budget.  Almost every home will require a minor repair or update to suit a new buyer, and a Realtor should ensure that this is factored into the buyer’s budget so that they are looking at homes that they can actually afford.  This is why we try to ensure that potential buyers are pre-qualified before showing them properties.  As well, our team works with great lenders and mortgage brokers who can sit down with a client and do a budgeting plan, investment strategy and financial guidance to ensure that they are able to enjoy their lifestyle…and home ownership.

3.  Not Being Accessible – Even in this day and age, there are still Realtors who do NOT have pagers (most teens won’t even know what a “pager” is), Blackberries or Iphones.  I have found that clients (whether buying or selling) just want to be able to reach their Realtor when they need to.  Sometimes, mistakes happen and this is to be expected when working with humans (and computers).  Emails do get lost in cyberspace and faxes sometimes don’t go through and voice mail sometimes fails.  However, it is important that a Realtor be accessible to meet the needs of their clients.  If I am away or off from work, Myles will ensure that calls are returned, showings are arranged, and offers negotiated. Emails, texts and faxes come to our phones and our assistant ensures that messages are logged and feedback from showings obtained and shared with clients.

4.  Realtor Not Just a Realtor as Their Job – Believe it or not, only a few years ago, the Real Estate Council mandated that Realtors HAD to work FULL TIME as Realtors.  They could not work at the mill, do landscaping, work as a teacher, or work in a mall.  Because this rule has been relaxed, a lot of clients feel that a Realtor should be a full-time professional representative to look after what is likely to be their largest investment.  Our McCullough Team prides ourselves on being Realtors FULL TIME, ALL THE TIME and that is our job, our passion and our profession.

5.  Not Admitting When You Screw Up – A few years ago, I sold a beautiful home to clients and I was positive that there was a washer and dryer in the home.  When the deal completed, and the buyers took possession of their home, there was no washer or dryer!  The clients called and guess what…I had been incorrect.  What I asked myself at the time (once I stopped questioning my own sanity), was “what do I need to do to make things right?”  I called several appliance companies and quickly located a high-end set that matched my “hallucination” during the walk through and had them delivered that same day to the clients.  Everyone makes mistakes, and it is inevitable that when you are doing a lot of business, the odd mistake will happen.  However, how you handle it can really define you as a person, and as a professional.  The washer and dryer that I purchased for the client certainly exceeded the quality of the other appliances that were included, but that was beside the point.  My clients appreciated that I owned up to my mistake, and ensured that they were taken care of.

If you are considering purchasing a home or investment property, let Brian & Myles McCullough be YOUR Realtors.  With our experience, McCullough Team can assist you with ALL of your real estate needs. If you would like to receive listings daily that match your home buying criteria emailed at no cost or obligation, please email or call us at 250-751-1223.  Curious about market trends?  We can send you the VIREB graph stats monthly at no cost or obligation by email!

Regards,
Brian & Myles McCullough
www.mmshomes.com

 

As Realtors with a combined 50 years of experience, Myles and I are constantly amazed at the stories clients share with us about past real estate experiences.  We thought that we would share with you the 5 most common complaints that buyers and sellers have when it comes to dealing with “the dreaded house pimps”.

1.  Poor Communication – We actually started this article after meeting with a new client.  She told me about having her home listed previously with another agent.  Once the Realtor listed her home, the home owner did not even hear from her agent for 5 weeks!  No calls. No emails – nothing.  She called him up and asked him to meet to discuss her concerns, and he told her that he “was a busy man” and could make a quick meeting with her at Tim Hortons.  Off to the quintessential “Canadian coffee watering hole” she went with promises of feedback, update and details as to why her home had not sold.  What she got was a handwritten chicken-scratch of illegible notes on a Tim Horton’s napkin!

2.  Trying to “Upsell” Buyers – A lot of real estate “reality shows” (depicting a couple that view 3 homes and decide upon 1 in under 30 minutes) portray a Realtor who will take the clients through a few homes in their budget and then attempt to “upsell” the clients to a more expensive home that exceeds their budget.  This is beyond irritating for Myles and I to watch on tv, but also when we see this in practice by inexperienced Realtors.  We encourage our clients to live within their means, and often times, buying a home that is a little less than you expected, will allow for you to have a contingency fund in place for the costs of home ownership that sometimes we do not plan for.

When we have a home listed, it can be very discouraging for a seller to receive feedback that the buyers loved their home, but it exceeded their budget.  Almost every home will require a minor repair or update to suit a new buyer, and a Realtor should ensure that this is factored into the buyer’s budget so that they are looking at homes that they can actually afford.  This is why we try to ensure that potential buyers are pre-qualified before showing them properties.  As well, our team works with great lenders and mortgage brokers who can sit down with a client and do a budgeting plan, investment strategy and financial guidance to ensure that they are able to enjoy their lifestyle…and home ownership.

3.  Not Being Accessible – Even in this day and age, there are still Realtors who do NOT have pagers (most teens won’t even know what a “pager” is), Blackberries or Iphones.  I have found that clients (whether buying or selling) just want to be able to reach their Realtor when they need to.  Sometimes, mistakes happen and this is to be expected when working with humans (and computers).  Emails do get lost in cyberspace and faxes sometimes don’t go through and voice mail sometimes fails.  However, it is important that a Realtor be accessible to meet the needs of their clients.  If I am away or off from work, Myles will ensure that calls are returned, showings are arranged, and offers negotiated. Emails, texts and faxes come to our phones and our assistant ensures that messages are logged and feedback from showings obtained and shared with clients.

4.  Realtor Not Just a Realtor as Their Job – Believe it or not, only a few years ago, the Real Estate Council mandated that Realtors HAD to work FULL TIME as Realtors.  They could not work at the mill, do landscaping, work as a teacher, or work in a mall.  Because this rule has been relaxed, a lot of clients feel that a Realtor should be a full-time professional representative to look after what is likely to be their largest investment.  Our McCullough Team prides ourselves on being Realtors FULL TIME, ALL THE TIME and that is our job, our passion and our profession.

5.  Not Admitting When You Screw Up – A few years ago, I sold a beautiful home to clients and I was positive that there was a washer and dryer in the home.  When the deal completed, and the buyers took possession of their home, there was no washer or dryer!  The clients called and guess what…I had been incorrect.  What I asked myself at the time (once I stopped questioning my own sanity), was “what do I need to do to make things right?”  I called several appliance companies and quickly located a high-end set that matched my “hallucination” during the walk through and had them delivered that same day to the clients.  Everyone makes mistakes, and it is inevitable that when you are doing a lot of business, the odd mistake will happen.  However, how you handle it can really define you as a person, and as a professional.  The washer and dryer that I purchased for the client certainly exceeded the quality of the other appliances that were included, but that was beside the point.  My clients appreciated that I owned up to my mistake, and ensured that they were taken care of.

If you are considering purchasing a home or investment property, let Brian & Myles McCullough be YOUR Realtors.  With our experience, McCullough Team can assist you with ALL of your real estate needs. If you would like to receive listings daily that match your home buying criteria emailed at no cost or obligation, please email or call us at 250-751-1223.  Curious about market trends?  We can send you the VIREB graph stats monthly at no cost or obligation by email!

Regards,
Brian & Myles McCullough
www.mmshomes.com

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